Contact

If you have any questions about our product range or services, please send us an email at hello@maisonstamm.fr or fill in the contact form. We will get back to you as soon as possible.

Professionals and Partners

Are you a restaurant owner or distributor and would like to offer Maison Stamm knives in your establishment?

Fill in the form below and tell us more about your business, type of establishment, location, desired quantities.

This helps us better understand your needs and build a collaboration that reflects our core values: authenticity, high standards and French craftsmanship.

FAQ

You have questions? We answer them.

Got more questions?

Feel free to write to us directly.

How can I contact Maison Stamm cutlery?

You can contact us by email at hello@maisonstamm.fr or via the contact form available on this page.
Our team usually replies within 48 working hours, whether you are a private customer, a professional or a retailer.

Where is the Maison Stamm workshop located?

The Maison Stamm workshop is located in Strasbourg, at 8 avenue Dante (67200).
This is where our knives are made, using recycled centuries-old wood sourced from Alsatian heritage buildings.

Visits are available by appointment only, in a friendly and welcoming atmosphere.

Where can I find your products?

Our products are available through several channels:

  • Through our partner retailers: discover the full list of stockists on the Where to find us page to locate the nearest shop.
  • At our Strasbourg workshop: visits are available by appointment to discover our collections and craftsmanship.
  • On our website: order directly from our online shop and receive your handcrafted knives and cutters at home in just a few clicks.

Can I visit the workshop?

Yes, our Strasbourg workshop welcomes visitors by appointment.
It is an opportunity to discover how our knives are made, meet the team and better understand our artisanal know-how.

We are always happy to welcome you, in a spirit of openness, sharing and transparency.

Can you make a knife using my own wood?

Yes, it is possible to create a knife using your own wood.
If you wish to give a second life to a meaningful material, a beam, a piece of furniture or a family keepsake, please contact us using the form below.

Our team will assess the feasibility and propose a bespoke creation, in line with our wood revalorisation approach and your expectations.

Do you offer a knife sharpening or maintenance service?

Yes, we offer a sharpening service carried out directly by our team in our workshop.
We restore your knife to its original sharpness, respecting the materials and the blade.
For more information, please contact us directly or consult our care and maintenance advice on the dedicated page of our website.

Do you offer knife personalisation for private customers?

Yes, our handcrafted knives can be engraved with a name, a date or a symbolic message.

Personalisation can be selected directly when ordering online or requested via our contact form.

Each engraving is carried out in our Alsace workshop with the same level of care as our bespoke creations.

How can I become a Maison Stamm retailer or partner?

Distributors, restaurant owners and businesses can submit their project via this form.

Simply specify your activity, location and needs.
Our dedicated B2B team will support you in setting up a partnership aligned with our values: authenticity, high standards and French craftsmanship.

Quels sont les délais de fabrication et de livraison ?

Lead times vary depending on the type of knife and the level of personalisation.
On average, a standard order is delivered within 5 to 7 working days, and a personalised order within 10 days.

Each project is individually monitored, and exact lead times are confirmed at the time of orde

Are Maison Stamm knives guaranteed?

Yes. All our knives come with a lifetime guarantee against manufacturing defects.
This guarantee reflects the durability and quality of our artisanal work. In case of any issue, our customer service team remains available for prompt assistance.